Scan complete, Tap continue. Do: use the Connect app to run a super-intelligent WiFi home scan. The pods can only be sent out one at a time and a minimum of 7 days apart. QuickStart, set up and connections. Networking and WiFi. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. My. Home Phone. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Phone. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. Networking and WiFi. We need to order a couple of pods as we have several areas of our house with no signal. WiFi Pods and Boosters. AndChiron • 4 days ago. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Use the VM connect app or give customer services a call. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. My WiFi does not reach the back end of my home. Start the Scan (do this in every room) Scan complete. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. I am sorry to hear you are experiencing issues with the WiFi signal in your home, we will be able to help. Thanks for reaching out to us. This will be. Home Phone. Please look out for the envelope on the top right of. If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Scan complete, Tap continue. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Virgin TV 360. The best way to get a pod order is download the Virgin Connect app, from here do a scan. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. While connect to WiFi, Tap I’m ready. Tap Add a room, Tap the room you're in. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Tap Add a room, Tap the room you're in. Browse Virgin Media Virgin Media Community. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. SpeedQuickStart, set up and connections. Thanks - Steve Hi. Scan complete, Tap continue. I have the Volt 600 ultimate package and the download. Here you’ll find all the help you need for Virgin Media related problems and issues. I am now on the phone and moving between departments and being on hold. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. 😞 I will assist you on this and send a private message. on 04-05-2023 16:40. I joined virgin broadband yesterday. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. See where this Helpful Answer was posted. Virgin Mobile. Networking and WiFi. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. If the scan picks up that you need a pod it will allow you to order some. Please help. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. I'm going round in circles trying to get a pod online or within the My Connect app. QuickStart, set up and connections. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. Virgin TV 360. I am going to send you a private message. We stay in an old house with thick concrete walls built circa 1937. Once this has been done it will advise if a pod is needed and then will allow you to order. Scan complete, Tap continue. Due to this, we are only able to offer limited help. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. The mesh wifi pods now come with a speed guarantee . Thanks for your suggestion. . Stream from Virgin Media. I presume I'm on WiFi max because my package is the 1gig volt. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. I know I have. Manage Your Account. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Start the scan. SpeedOur new WiFi Max service allows you to have up to 3 pods. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Hi @Pinkle89 thanks for getting back to us. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Networking and WiFiI upgraded to the Gig1 service and was told I could order up to 3 wifi pods. However they can be chargeable depending what package you on. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Change or cancel your package. TV. My Virgin Media App. Start the Scan (do this in every room) Scan complete. Further exclusions & legal stuff apply. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. You can get your 1st one by signing up to WiFi max. Please look out for the envelope on the top right of. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Check out the do's and don'ts, in our Community FAQs. I have spent house on the phone getting nowhere to order the pods. Our new WiFi Max service allows you to have up to 3 pods. Hi, I am a new customer. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. I have a volt M200 package. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Here you’ll find all the help you need for Virgin Media related problems and issues. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Reply. If you need any further help after doing this, let us know. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Any issues, please make your own Forum thread as easier to help 🙂. Then Start the scan again. an hour ago. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Please look out for the purple envelope in the top right of your screen. Take a screen shot of the results. . Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. All the information you need to setup your first Pod or fix an issue can be found here. Re: Order WiFi pods. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Despite trying to use the connect app on multiple devices (and in the same room a. We would like to show you a description here but the site won’t allow us. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. Once this is done, you can add more Pods (up to a total of 3) at a later date. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. . Stay safe online. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Welcome to Virgin Media’s help and support page. Virgin TV 360. You can only order one at a time a week apart. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Scan complete, Tap continue. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. on 01-05-2023 13:10. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. WiFi Pod ordering shambles. I have spent an hour looking through the VM website and I can - 5149114. I would like to help you with this. Then Start the scan again. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. Virgin Media; My Virgin Media; Shop; Help;. Broadband. Current VM broadband only customer. This promotion means you won’t pay the usual setup fee of £35. My Virgin Media App. To do this, you’ll need to wait until you receive your tracking email. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. Scan complete, Tap continue. • View, manage and even order WiFi Pods*. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. on 17-06-2022 22:08. Up to 3 WiFi Pods if needed. Optimisation complete, Tap Rescan room, Tap Start Scan. No setup fee. Either wait here for a mod to reply which could take a while or call VM. 0 Kudos. Security matters. You can even reboot your Hub from the comfort of your sofa. on 17-06-2022 22:08. Our new WiFi Max service allows you to have up to 3 pods. I have arranged for your 2nd pod to be delivered and you can track this online. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Account - Mobile. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. If that doesn’t do the job, we’ll send you up to a total of 3. Please let me know how you get on. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Virgin Phone Switchover. a month ago. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Check out the purple envelope in the top right hand corner for a private. Thanks in advance. Speak soon, Nat. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Add a Comment. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. Scan complete, Tap continue. Excludes broadband faults and broadband network outages. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Home Phone. Forum Team. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Kind regards, Ilyas. Account - Cable. you will be. While connect to WiFi, Tap I’m ready. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Stream from Virgin Media. Tap Add a room, Tap the room you're in. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Options. Apologies for the delay in responding. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. However, it’s worth pointing out that the. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Manage Your Account. · While connect to WiFi, Tap I’m ready. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Please look out for the purple envelope in the top right of your screen. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. They are free on Volt, 1GB or Oomph bundles. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. 😞 I will assist you on this and send a private message. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. Networking and WiFi. Tap Start the scan. · Scan complete, Tap continue. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. In response to Lee_R. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Please help. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. Tap Start the scan. How to perform the scan and order the wifi pods when using the Connect app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Sign in to My Virgin Media. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. The app guides you through optimal pod placement and. 3 weeks ago. This guide looks at how Virgin Media's. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Kindest regards, David_Bn. Is there a good reason - 5444366. 4 rooms showed the. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. They are free on Volt, 1GB or Oomph bundles. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. About our help and support page. Tap Add a room, Tap the room you're in. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . · Tap Add a room, Tap the room you're in. However they can be chargeable depending what package you on. While connect to WiFi, Tap I’m ready. on 24-04-2023 10:57. A couple parts of house have very poor signal. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Further exclusions & legal stuff apply. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. Kind regards Jodi. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. I presume I'm on WiFi max because my package is the 1gig volt. --------------------. QuickStart, set up and connections. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. Please do get in touch if you require any further assistance, and we will be happy to help. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. 0 Kudos. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Wait 2 mintues for Scan. Tap Start the scan. While connect to WiFi, Tap I’m ready. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Our home scan feature will guide you from room to room to carry out WiFi speed tests. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. Router placed in best possible position. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. My WiFi does not reach the back end of my home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Speed Hi BenHawkeye . It never arrived. Hub5x Poor Wifi range, how to order wifi Pods. QuickStart, set up and connections. However, this can take up to 24 hours to be updated. If you have no luck with the app you can call 0800 064 3850 to order. Tap Add a room, Tap the room you're in. Networking and WiFi. SpeedQuickStart, set up and connections. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Networking and WiFi. Tap Start the scan and then. . (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). I have a deadzone in my pantry and need to get wifi working so my smart lights can work. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. SpeedWait 2 mintues for Scan. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. I have a volt M200 package. Wi-Fi Pods. Am on 1GB, very weak signal in partners office and constantly disconnecting. 1 ACCEPTED SOLUTION. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Many thanksQuickStart, set up and connections. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. I don't understand how to order a Wi-Fi pod. Phone. . Thanks for confirming your details via private message @k850ilw. I would like to help you with this. Tap Add a room, Tap the room you're in. I have a Volt package so should be able to get up to 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Add a Comment. Thanks for posting and welcome back to the community. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Plus, No way to access to customer support thru phone, or live chat. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Please let us know if you need any further help and we will be happy to assist. Wait 2 mintues for Scan. Please let us know if you need any further help and we will be happy to assist. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. And that’s not all – if you’re a. At least 30Mbps download speeds in every room or £100 one-off credit. • Wait 2 mintues for Scan. i don't have time to sit on a call to customer service for an hour. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Wait 2 mintues for Scan. I'm on 1 gig broadband with a hub 4. QuickStart, set up and connections. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. If so, Tap Optimise. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. You can order WiFi pods from the Virgin Media Connect app. Seems to be a common problem. . Sorry to hear of the issues with the attempts to order Wi-Fi pods.